Return and cancellation Policy


At Qraa we understand your needs.

 In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Is different from its description on the product detail page on

In case you need to return a product, you just need to give us a call on our customer care helpline +91 9811094190, between 9:00 AM till Midnight, 7 days a week or drop us a mail on

You can call us or e-mail us within 5 days from date of Order.
Please mention Order number in subject line to help us quickly process your returns and ensure that the returned product is unused and in saleable condition.
Request you to cooperate and maintain the original packaging of return items.

Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
Once your return has been authorized, please refer to email for the return shipping label which is mandatory and should be pasted on every single return packet.
For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.

You can return the product in following way:

Self-ship to our Return Cell: You will have to self-ship the product(s) back to us, to reach our Return Cell within 10 days. The same is subject to your returns being inspected and quality check passed on receipt in our warehouse.

All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:

R.G Marketing Pvt Ltd

C 65

Okhla Phase 1, New Delhi 110020

+91 9811094190

Our customer care team is happy to assist you anytime between 9:00 AM to 9:00 PM and can be reached on +91 9811094190 or via email at

Please note:

If on a rare chance you receive any damaged/defective product please send an email at within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. 
Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.
Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone

Refund – (*mention – refund will be processed through the same online mode in 10 working days)

Cancellation-(Cancellation will be excepted within 2 Hours of Placing an order .